Responsabil cazare

– Strong knowledge of the English Language (any other foreign language might be considered an advantage)
– Advanced computer skills for working with Windows, Excel, Word;
– Good knowledge about Property Management Systems – OPERA;
– Very good communication skills;
– Guest oriented;
– Team worker and flexible attitude.

For the Technical job, you will receive details upon interview.

– Greet guests with a welcoming smile and friendly demeanor;
– Perform all guest check-in and check-out according with Lido by Phoenicia’s procedures;
– Obtain or confirm guest information, assign rooms, activate and distribute keys;
– Collect payment for room charges and other fees;
– Answer phones and direct calls to appropriate personnel;
– Inform guests of hotel amenities and offerings;
– Provide local information on restaurants, special sites, activities, etc.
– Resolve customer complaints and problems calmly and effectiv.